Last Updated: August 27th, 2008

At Stanford Suites we endeavor to provide our guests outstanding services and experience in our luxury hotel apartments. We value your faith in us in delivering your expectations. Recognising that privacy is important to our guests, we have developed the Stanford Suites Global Privacy Policy which explains our practices regarding personal information we collect when you visit our Stanford Suites  websites.
We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we will assume that you are accepting the practices described in this policy document. This policy document may be modified from time to time and you are requested to check our web site frequently to see recent changes.


This policy document covers the following areas relating to privacy of information provided by you:
•Personal information collected by Stanford Suites from its guests.
•How Stanford Suites uses personal information collected from its guests.
•How Stanford Suites shares personal information collected from its guests, including with third parties.
•Non personal information collected by Stanford Suites.
•Links to websites of third party marketers.
•Stanford Suites’s policies regarding protection of its guests’ personal information.
•How long Stanford Suites retains your personal information.
•How you can opt out if you want to.
•Do’s & Don’ts to ensure your security.
•Get in touch with us for any clarifications.
  • Personal information collected by Stanford Suites from its guests

    At various touch-points with our guests, we may collect the following personal information: your name and contact information, date of birth, how you prefer to be addressed in communication from Stanford Suites, preferred modes of communication, your job designation and business address, name of spouse, anniversary, credit card details, including the three-digit code that appears on the back of your credit card, your dates of arrival and departure from our hotels/ restaurants/ other outlets, your preferences when you stay or dine at Stanford Suites, your transaction history at Stanford Suites, and offers you have availed from third party marketers in response to communication from Stanford Suites. We may also record details of guests who have stayed or dined with you at Stanford Suites, including their names and contact details.

    Besides the above, we may also collect the following:
    • When you will fill up a form (online or hard copy), stating your preferences when you stay or dine at Stanford Suites. Such information may include details relating to health matters.
    • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
    • When you make a request for a proposal from our meeting planners, by visiting our websites.
    • When you contact us with your questions or comments We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine at Stanford Suites.
       
  • How Stanford Suites uses personal information collected from its guests
    We use your personal information to provide you with the services you request from Stanford Suites, to help you make room reservations, to provide you with information about conferences and events at Stanford Suites, to send you promotional material on Stanford Suites services by email, direct mail and phone, to conduct surveys from time to time, to make you offers sourced from third parties, as per your stated preferences or usage pattern exhibited at Stanford Suites.
    Information collected regarding your preferences when you stay or dine at any Stanford Suites will be disseminated across all Stanford Suites to ensure that you enjoy the level of service you expect of us
     
  • How Stanford Suites shares personal information collected from its guests, including with third parties
    To ensure that you enjoy the same level of service across all Stanford Suites , owned or franchised around the world, we may share your personal information with hotels within the Stanford Suites Group around the world. While doping so, Stanford Suites will ensure that your personal information is handled per this policy.
    • If you use a corporate credit card, your billing information may be shared with your employer.
    • With third parties:
      • We use the services of third party service providers to provide certain products and services like credit card billing, reservation services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Stanford Suites. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Stanford Suites expressly prohibits the sale or transfer of any information to any party outside of Stanford Suites by such service providers.
      • From time to time Stanford Suites may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor.
    • In the event of a merger, consolidation, sale, liquidation or transfer of assets, Stanford Suites in its sole and absolute discretion may transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.

    Stanford Suites with or without prior notice to you may have to share your information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of ComfiAc Management Services, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency.
     

  • Non-personal or anonymous information collected by Stanford Suites
    Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with a site like www.stanfordsuites.com, non-personal information like a list of web-pages visited by you could be collected. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove cookies at any point from your computer, you can delete them using your browser.
    We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like domain name, areas of the site you visit, your operating system, your browser version, and the URL you visited from can be identified, which can be used to enhance your online experience by understanding your web usage patters.

    From time to time, we may allow third party advertisers to advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags, etc. to track which advertisements your browser has seen and which web-pages you have visited. Stanford Suites has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

    We may use or disclose non-personal information for any purpose from time to time.

    In cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information per this policy. For instance, we may embed e-mail addresses with images
     
  • Links to websites of third party marketers
    If at some point in future our websites contain links to third parties' websites, please note that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that you visit before submitting personal information.
     
  • Stanford Suites’s policy regarding protection of its guests’ personal information
    Stanford Suites will take necessary measures to:
    • Protect your personal information collected against unauthorized access, disclosure, alteration or destruction.
    • Keep your personal up-to-date, consistent with applicable law.
    • When you transact online, we seek to protect your personal information that you provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
    • Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.
       
  • How long does Stanford Suites retain your personal information
    Stanford Suites will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/ mandated by applicable law.
     
  • Should you want to opt out
    If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to receive such marketing materials from us, you may let us know any time. Please send an email to contact@stanfordsuites.com 
    We will update your preferences as soon as reasonably practical. However, do note, if you opt out of the Stanford Suites emailing list, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we may have already shared your personal information, prior to the date of your opt-out request
     
  • Dos & Don’ts to ensure your security
    • For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
    • We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
       
 
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